Returns & Refunds

Last Updated: September 17, 2026

At Xtreme Beauty World, operated by Xtreme Brand Solutions L.L.C., we want customers to be satisfied with their purchases. This Refund & Return Policy explains the circumstances under which products may qualify for a return, replacement, refund, or other resolution.

1. Return Eligibility

Eligible return requests must be submitted within 7 days of confirmed delivery. To qualify, a product must generally be unused, unopened, in its original packaging, have original seals and labels intact, be in the same condition in which it was received, and include adequate proof of purchase or order information.

2. Hygiene and Personal-Care Products

For health, hygiene, and safety reasons, beauty and personal-care products generally cannot be returned after being opened, used, tested, or unsealed. This may include skincare products, creams, lotions, serums, facial products, cosmetics, lip products, body-care products, and other products intended for direct application to the body, skin, face, or hair.

Opened or used products are generally considered final sale, except where a product was damaged, defective, incorrect, or applicable law provides otherwise.

3. Non-Returnable Products

Opened or used beauty products
Products with broken hygiene seals
Products returned after the 7-day return period
Products damaged after delivery because of improper storage or use
Items expressly marked final sale
Gift cards, if offered
Complimentary promotional items
Products without adequate proof of purchase
Products materially different from their original condition

Mandatory consumer rights remain unaffected.

4. Requesting a Return

Before returning a product, contact [email protected] and include your full name, order number, email address associated with the purchase, product being returned, reason for the return, and relevant photographs where appropriate. Do not ship a return until you receive return instructions.

5. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, leaking, broken, or incorrect, contact us within 48 hours of delivery. Provide your order number, a description of the problem, clear product photographs, photographs of the packaging, and photographs showing visible damage where applicable. Please retain the product and original packaging while the request is being reviewed.

Depending on the circumstances and product availability, we may provide a replacement, refund, store credit, or another reasonable resolution.

6. Missing Products

If part of an order is missing, contact us promptly. We may request photographs of the products received, shipping packaging, shipping label, and packing materials to assist us in reviewing fulfillment and shipping records.

7. Return Shipping Costs

Unless the return is caused by an incorrect product sent by us, a verified damaged or defective product, or another error attributable to Xtreme Beauty World, the customer is generally responsible for return shipping. Original shipping charges are generally non-refundable.

8. Responsibility for Return Shipments

When you are responsible for returning a product, we recommend using a trackable shipping method. Xtreme Beauty World is not responsible for returns that are lost in transit, sent to an incorrect address, damaged during return shipping, or sent contrary to the provided return instructions.

9. Return Inspection

Authorized returns may be inspected for product condition, packaging, hygiene or security seals, evidence of use, product identity, and missing components. We will notify you regarding approval or rejection after the review is complete.

10. Refund Processing

Approved refunds will generally be issued to the original payment method unless another method is required or mutually agreed upon. We generally process an approved refund within 5–7 business days after the returned item has been received and approved. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

11. Shipping Charges

Original shipping charges are generally non-refundable. Shipping costs may be refunded where we shipped an incorrect item, a product arrived verified as damaged or defective, or applicable law requires reimbursement. Expedited or additional delivery-service charges may remain non-refundable once those services have been performed.

12. Partial Refunds

Where permitted by law, a partial refund may apply if packaging or components are missing, a product was damaged after delivery, the returned condition has materially deteriorated, or only part of an order qualifies. We will notify you if a partial refund applies.

13. Exchanges

We do not guarantee direct exchanges. A damaged, defective, or incorrect product may be replaced depending on availability. For preference-based returns, you may be required to return the eligible item for a refund and place a separate new order.

14. Order Cancellations

For cancellation or modification requests, contact [email protected] as soon as possible. We will make reasonable efforts to assist, but cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

15. Refused and Undeliverable Orders

Packages returned because of incorrect or incomplete customer-provided addresses, refusal of delivery, failure to collect a shipment, or similar customer-related delivery issues may have applicable shipping or return-shipping costs deducted from an eligible refund where legally permitted. Additional shipping charges may apply to reshipment.

16. Allergic Reactions and Compatibility

Beauty products may affect individuals differently. Please review ingredients and directions carefully, particularly if you have allergies, sensitivities, or known skin concerns. Unless applicable law requires otherwise, a product generally does not qualify for a refund solely because it did not produce the customer's preferred cosmetic result, was incompatible with a personal preference, or caused a reaction associated with a known allergy or sensitivity.

17. Promotional Products

Complimentary products generally have no refundable cash value. If returning a qualifying purchase causes the original order to no longer satisfy a promotion's requirements, the value of a promotional item or discount may be taken into account when determining the refund where permitted by law.

18. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute or chargeback. Please contact [email protected] so we can investigate the issue and attempt to provide an appropriate resolution. Fraudulent or abusive disputes may be contested using relevant order, payment, shipping, delivery, and communication records.

19. Refund Abuse and Fraud

We may decline a return, refund, replacement, or related request where we reasonably identify fraud, repeated abuse, a false claim, manipulated evidence, unauthorized payment activity, or an attempt to return a product not purchased from Xtreme Beauty World. Decisions will be made reasonably and subject to applicable law.

20. Consumer Rights

This Policy supplements and does not replace consumer rights that cannot legally be excluded or restricted.

21. Policy Changes

We may update this Refund & Return Policy when our products, procedures, operations, or applicable requirements change. The latest version will be identified by the “Last Updated” date.

22. Contact Us

Xtreme Beauty World
Operated by Xtreme Brand Solutions L.L.C.
30 N Gould St Ste N
Sheridan, WY 82801
Email: [email protected]